Return Policy

At PLC Jade & Gems, we want you to be completely satisfied with your purchase. We understand that buying gemstones online requires trust, and we are committed to making the process as smooth as possible.

Return Eligibility

Items may be returned within 7 days of delivery, provided they are in their original, unworn condition with all packaging and documentation intact. Items must be returned with their original certificate of authenticity (if applicable). To be eligible for a return, the item must not show any signs of wear, damage, or alteration.

Return Process

To initiate a return, please contact us at info@plcjadeandgems.com with your order number and reason for return. Our team will provide you with a Return Authorization (RA) number and return shipping instructions. Returns sent without prior authorization will not be accepted. Please ship the item using a trackable, insured shipping method.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. Original shipping costs are non-refundable. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

We're happy to help you exchange an item for a different product. Exchanges are subject to availability and price differences may apply. Please contact us to discuss exchange options.

Final Sale Items

Items marked as "Final Sale" are not eligible for returns, exchanges, or refunds. Please review product details carefully before purchasing final sale items. This designation will be clearly displayed on the product page.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund, including shipping costs, at no additional charge to you.

Contact Us

For any questions about returns, exchanges, or our policies, please reach out to us at info@plcjadeandgems.com. Our team is here to help.